Our Services
We help nonprofits, public agencies, and community-based organizations (CBOs) plan, build, and run the digital infrastructure their missions depend on.
Our click-through rate has increased to 38.24%, which is exceptionally strong, and conversions have been improving consistently as well. Beyond delivering results, the team ensured we fully understood the strategy behind the campaigns, enabling us to make informed decisions long term.— Coordinator, querstadtein
Where we help
Five practice areas that work on their own or together. Most engagements start with strategy and grow from there.
Digital Strategy & Advisory
Clear direction before money is spent. We help leadership teams decide what to build, what to buy, what to retire, and in what order, then put it in a plan your board and funders can follow.
- Digital roadmaps and multi-year technology plans
- Discovery, stakeholder interviews, and user research
- RFP writing, vendor evaluation, and procurement support
- Platform, CMS, and tool-stack assessments
- Fractional product and technical leadership
- Responsible AI guidance: policies, readiness, and where it actually helps
Websites & Digital Platforms
Websites and web applications built to carry real weight: large content libraries, multiple audiences and languages, and staff who need to update them without calling a developer.
- Website design and development
- Information architecture and large-scale content migration
- Custom web applications and internal tools
- CMS implementation (WordPress and headless)
- Search engine optimization (SEO)
- Performance, security, and hosting
- Ongoing care, support, and continuous improvement
Accessibility & Compliance
Accessibility is our baseline, not an add-on. Every site we build is designed to meet WCAG 2.2 Level AA and tested before launch. We also help organizations whose current sites fall short get there, including public agencies preparing for the ADA Title II web accessibility rule.
- WCAG 2.2 AA audits with prioritized remediation plans
- ADA Title II readiness for public agencies and special districts
- Remediation of existing websites and web applications
- Accessibility statements and policies
- Training for content editors and communications staff
- Ongoing monitoring and regression testing
Data, Integrations & AI Infrastructure
More people now get answers from AI assistants and apps instead of your website. We make sure your data is structured, standards-based, and connected, so the answers they get are accurate and come from you.
- Structured, standards-based content and schema so AI tools and search engines find and cite you accurately
- Open data standards, including GTFS for transit agencies
- Model Context Protocol (MCP) servers that connect AI tools to your live data
- API and system integrations (CRM, donations, events, and more)
- Analytics, dashboards, and measurement frameworks
- Data migration and cleanup
In practice: For GTFS One, we built an MCP server that lets AI assistants answer rider questions (next departures, nearby stops, trip plans, and service alerts) directly from a transit agency’s official schedule data instead of guessing.
Brand, Storytelling & Communications
Strategy for how you show up and what you say, so funders, partners, and the public understand your work the first time they encounter it.
- Brand strategy and visual identity
- Storytelling strategy and messaging frameworks
- Copyediting and content standards
- Social media coaching and consulting
- Google Ad Grants management and search visibility
How we work
Listen
We learn your mission, your audiences, and your constraints: budget cycles, procurement rules, staff capacity, and what has or hasn’t worked before.
Plan
We turn what we heard into a clear scope and roadmap, with priorities, trade-offs, and costs spelled out before anything is built.
Build
We design, build, and test in the open, with regular check-ins and accessibility testing throughout, not just at the end.
Steward
We train your team, document what we built, and stay on to support and improve it. Many of our client relationships span years.
Ways to engage
Projects
A defined scope, timeline, and budget, structured to fit an RFP, a grant, or a board-approved budget line.
Best for: an RFP, a grant, or a board-approved budget line
Retainers and care plans
Monthly or quarterly hours for support, improvements, and maintenance, with regular reporting on where the time went.
Best for: sites and platforms that need steady care
Advisory
Strategic counsel for executive teams and boards, from a single planning workshop to ongoing fractional leadership.
Best for: executive teams and boards
Who we work with
Organizations whose work carries public trust, and whose budgets come from donors, grants, or taxpayers. We plan accordingly.
- Regional, statewide, and national nonprofits
- Public agencies and special districts
- Community-based organizations (CBOs)
- Indigenous-led and Indigenous-serving organizations
Ready when you are
See how this comes together
Strategy, websites, accessibility, data, and brand for nonprofits, public agencies, and CBOs — on their own or as one engagement.